Terms and Conditions

Quick Reference:

Placing an Order

Online (preferred)
Placing your order online is the fastest way. It's fast, easy, and completely secure. You can pay online with a major credit card, or indicate that you will be paying with a check, purchase order, or other method (which you will then need to send in). Depending on the products you order, we may need to get a shipping quote - in which case we will e-mail you with a final total before we charge your credit card or ask you to send in your check or other payment.

We also accept phone orders! If you're not quite sure what you need, or just want to talk to a real live person to place your order - call us toll-free at 1-800-385-5605 (International customers, dial +1-512-847-0010).

Hours of Operation

Our customer service center is available Monday through Thursday from 9:00 AM to 5:00 PM Central Texas Time, and on Fridays from 9:00 AM to 3:00 PM Central Texas Time.

Checking Status of an Order

To check the status of your order, log in to My Account and click on Recent Orders. You can also call us toll-free at 1-800-385-5605 or e-mail info@eaglemountainflag.com.

Please note: Because some of our items are drop-shipped directly from the factory, status information may sometimes be delayed for up to 2 business days following shipment.

Sales Tax

Sales tax is charged on all orders and shipments within the State of Texas, at a rate of 8.25%. Certain items shipped to the states of Illinois, Wisconsin, California, Maryland, and Pennsylvania may be taxable as we have warehouses in those states.

For orders shipped to other states, or items where we are not required to collect the tax, the end user is responsible for complying and remitting taxes as necessary in their jurisdiction.

Canceling/Changing Orders

Once you have placed your order online or confirmed it with one of our customer service representatives, you can make changes as long as it has not been shipped (or sent to the warehouse for fulfillment). If a delivery attempt is made and a package is refused you will be charged a penalty that may include, but not limited to extra shipping charges.

Purchase Orders

We accept purchase orders from corporations, government, schools and other institutions. The minimum order is $50.00. You can place your order online - when asked for a payment method during the checkout process, select the option for purchase order. We will hold your order until we receive your purchase order, which should be faxed to (877) 804-4142 or mailed to Eagle Mountain Flag, PO Box 500, Wimberley, TX 78676. You MUST FAX OR MAIL your own Purchase Order form. Purchase Order Form MUST be from your company's accounting department. Purchase Orders MUST be signed and have a contact name and phone number, ship to and bill to address, and you must be credit worthy. The PO must show the items you want and the prices. It may take longer to process a PO if credit check is needed, typically 3 - 5 days. We do not ship PO's by air. If you need goods quickly order online with a credit card and specify next day or 2 to 3 day air. Purchase orders faxed over to us that are incomplete will NOT be processed. Eagle Mountain Flag is NOT liable for negligence. Please proof your purchase order before faxing. Please check the fax number before faxing. We do not accept COD orders.


Inaccuracy Disclaimer

From time to time there may be information on our web site or in our product fliers that contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Eagle Mountain Flag reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. In the event that you have placed an order and it contains incorrect or inaccurate information, we will notify you of the discrepancy and let you make a decision as to how to proceed.

On occasion, actual flag colors may differ slightly from those pictured on our site. These discrepancies are out of our control, and Eagle Mountain Flag will not be held responsible.

Eagle Mountain Flag & Flagpole

Toll-Free (800) 385-5605
International +1 (512) 847-0010

Monday-Thursday 9am-5pm Central
Friday 9am-3pm Central
E-Mail, Fax, Other Contact Information

Copyright © 1995-2018 Eagle Flag Products, Inc.
All rights reserved.

Member NFIB   Member, National Independent Flag Dealers Association