Happy Holy Days from Eagle Mountain

Returns Policy

WASHING, USING OR DEFACING ANY ITEM PURCHASED FROM EAGLE MOUNTAIN FLAG AUTOMATICALLY CONSTITUTES AS NON-REFUNDABLE NON-RETURNABLE.

Please call us at (800) 385-5605 or (512) 847-0010 to secure a return authorization number and the address to send your return to. Any returns sent back to an Eagle Mountain warehouse without proper RMA documentation will be refused.

Flagpole Lighting Return Policy: Returns are NOT accepted on flagpole lighting products. Any lighting found to have a manufacturer's defect will be replaced, within the manufacturer's warranty period.

No returns will be accepted after 30 days.

About Restocking Fees
Eagle Mountain stands behind its products and will work with our customers to promptly correct, replace, or refund any defective items as quickly as possible. In the event that you have an ordered an item and wish to return it for a reason other than defects, we reserve the right to charge a restocking fee. This restocking fee helps cover our costs of processing an order, packaging and shipping an item, and returning that item to saleable condition following multiple shipments.

For most products, this restocking fee can be up to 20 percent. However, depending on the product, restocking fees can range up to 50 percent. Check each product page for any specific details and policies regarding the return of that product.

In all cases, special orders and custom items are NON-REFUNDABLE and NON-RETURNABLE.



Eagle Mountain Flag & Flagpole

Toll-Free (800) 385-5605
International +1 (512) 847-0010

Monday-Thursday 9am-5pm Central
Friday 9am-3pm Central
E-Mail, Fax, Other Contact Information

Copyright © 1995-2017 Eagle United USA, Inc.
All rights reserved.


BBB Accredited Business   Member NFIB   Member, National Independent Flag Dealers Association