Customer Comments and Testimonials

From the White House - Washington, D.C.

Thank you once again for all of your assistance. We greatly appreciate the time and effort you expended to make the Hazard, Kentucky Presidential event a wonderful success. Your excellent service has been noted and is commended.

Sincerely, Stacey Cozewith - White House Communications 



The Flags did arrive, they were flown yesterday, and tomorrow we'll be taking a picture with the SEAL team holding the flag. After we do that I will send them back to the states. I'll e-mail the picture, and I'll print the certificate here and have it signed and put it in the box with your flag. Depending on how busy the commander is, I'm hoping I can get it out right away. They are beautiful, as always.
Thank you again!

Bryan Thompson

Wow, that was fast! Just got my UPS shipment. Feel free to pass on to your boss my compliments for your excellent work and swift response. You have provided the best service I have received in a long time. I'm one of those people who believe that good customer service should always be recognized, especially in this day and age where too many people act like they are doing us a favor by taking our order. Thank you again.

James Peppe
Senior Regional Manager, National Association of Manufacturers

Lee, I just wanted to thank you and the whole crew at Eagle Mountian for fine products and excellant service!!! Have a wonderful and safe Independance Day!!!! Flying my flags proudly!!!

Fred Weeks
Fort Worth, Texas

I received the flag just a few minutes ago. Ordered yesterday afternoon and it is not even 11:00am yet...what amazing customer service! Thank you!

Serenity Drum
Hill Country Memorial Hospice

EAGLE MOUNTAIN,
Just wanted to let you know I received my order the next day(wow, that was fast). The solar light kit is awsome. It saved me from digging a trench to 120 volt outlet and install a flood light. I have been looking for 2 years to find something like this. Great products. Thank you.

Don Vecch

It has been a wonderful pleasure to work with you;  I look forward to future opportunities. Although I do not expect any more at 150-feet flagpole.

Have a blessed day.
David Clements
Architectural Associates, Inc.

Subject: Big Thanks

Sir,

 I would like to thank everyone on your staff for making it happen in delivering the Light-sets for our flag. You made it possible for us to make a tribute and honor our fellow American who died on September 11, here in Kabul, Afghanistan.  I salute you and everyone on your staff.  Many Thanks from the 10TH   Mountain Division station in Kabul.

  David Villasana

SFC, USA, 10th Mtn. Div.

Contracting NCO


Hi Trina,
 
I want to drop you a note and thank you and everyone at Eagle Mountain Flag for your efforts in getting our flag to us in time for our building dedication this past Saturday.  Most of the 240 employees of our department had no idea that our own flag was in the works and we had never had one previously.  When it was raised and the breeze unfurled it, there was a buzz and excitement coming from the officers standing in ranks.  Thanks again for getting it done and to us in time. 
 
Sgt. Steve Black
Greeley Police Department
Investigations Section

wpe2.jpg (95052 bytes)

Your flagpole in brushed bronze is the perfect fit for our new custom home in Ohio ... but the great finished look started with your expert advice on what would best suit our needs.  Our order then benefited from your tenacious commitment to customer service.  What a pleasure it was to be in your hands ... you folks really make a customer feel comfortable and special.

 

Peter and Rita Mathon

Republic, Ohio


Dear Sir:
     Recently I have ordered a Texas State Flag and a U.S. Flag (extratough) from you.
 My husband and I wanted to write you and tell you how pleased we were
 with the high quality of the flags. We fly our flags outside every day.
 We put our new ones up for the first time on July 4th. They looked
 wonderful! We are VERY PLEASED with your high quality and we just wanted
 you to know.


 Thank you!!!
 Glenn and Sandy Higgins


Sumerset Houseboats - Somerset, Kentucky

       Your help has been great.  This is true e-commerce!  I love the quick response and The Eagle Mountain Company is THE ONLY COMPANY who has responded quickly and Custom Flag from Eagle Mountain with a load of information.  That makes my decision an obvious one.  We are very current on B2B and B2C issues and I just wanted to tip my hat to you and yours for a job well done.  I began my search for flags on the internet and any customer would be motivated to use your company's services based on your real time responses and detailed information.  

Thanks again, and from one "real time" gal to another, good job!

Nancy Rimas  www.sumerset.com 


Just wanted to let you all know how impressed I am with your products and service.  After talking with Mike about your flagpole choices, I purchased a 20' telescoping mast with a 3' X 5' flag.  That was Monday afternoon.
Yesterday afternoon it all arrived at my home, I opened the packages and everything was there in good condition.  I wasn't entirely sure what to expect when I ordered the pole, but I was pleasantly surprised by what I received.  It was even better than anticipated.  Even the nylon flag was a much higher quality than I expected and is a great value for the price. Turn-a-round time from order to receipt was at least a day quicker than I would have guessed.  The included instructions are simple and complete, and the mast lock ring was something I would not have even considered.  Now, here it is Wednesday morning and I'm pleased to be writing this note.  I can't wait to get the pole mounted and my flag flying.  I'm already thinking of adding a state flag, as well.  I expect you'll be hearing from me again.

Thanks,

Robert Ball


Subject: custom auburn flag


We got our Auburn tooth flag today - It is AWESOME!  The quality is so much better than I even expected!  I really appreciate you making it so quickly.  We will display it with pride this Saturday.  I will recommend you to all of our tailgating friends looking for a way to make their 
motor home easy to spot. Thank you!  Kristi Renfroe



Vickie,

I just had to let you know that I received the Custom flags today and they are beautiful.   The colors are perfect......you and the art department did a great job.

Sincerely,

Kathy Hart

Hart Construction-JCH,LLP

Hooks, Texas


Subject: RE: Art proof for Burrowsville Fire EM090403a


It looks fantastic!!  Ya’ll did a beautiful job on it.  The Ladies Auxiliary is presenting it to the Firemen tomorrow night at their weekly meeting.  A newspaper photographer will be there.  I’ll give ya’ll the credit you deserve.  Thanks again for everything!!

Kathy Summerson


Meeting Expectations - Adamsville, Rhode Island

Thank you so much for all your help.  You have been a pleasure to work with.  I wish more
business people were like you - very pleasant and extremely efficient!!!


Thanks again, Jackie Tardiff


Leo's Trucking-Edinburg, Texas

Dear Mike, 

 I just wanted to write to you to thank you again for your patience in taking a little time for my flag pole supply needs. Some businesses just don't take the time to address small orders.

Thank You Again, Leo


Summerfield Suites & Sierra Suites Hotels - Wichita, Kansas

It has been very easy to do business with you at Eagle Mountain Flag!  We needed flags with our logo to fly at our hotels throughout the country on a fairly quick turnaround and your staff was very helpful, the price was very fair and we got our flags on time. It's nice to work with a company that really cares about customer service and quality....the flags are lasting much longer than our previous product, and they look great.

Jodi DuBois
Summerfield Suites & Sierra Suites Hotels

www.summerfieldsuites.com
www.sierrasuites.com

Custom Flag from Eagle Mountain


Mike- -
Just a quick note to let you know our display of historical Texas flags was completed and was a smash hit this weekend.  As I mentioned to you, our house is in a historical district in Indianapolis and this weekend was our neighborhood association's home tour.  We mounted our "Six Flags of Texas"  (Gonzalez, Troutman Goliad, 1824 Alamo, San Jacinto, Bonnie Blue, and Lone Star) above our foyer using wooden staffs and cyprus bases.  It made a very powerful presentation.

The quality of the flags is outstanding and we are very pleased with the results.

Many thanks to you and your staff.  
                                                                                      
  Jeff Baker


Judge Maxwell - Meadowlakes, Texas


 The flags for the City and the custom flag you made for us are "perfect". THANKS

John & Marian Maxwell


Playscape 2000 - Johnson City, Texas

Thank you for your personal and prompt service! We will highly recommend you to all.

Sincerely, Playscape 2000, Carolyn Schultz


Longhorn Bar und Restaurant - Bautzen, Germany

Danke fuer die schnelle Lieferung, die Fahnen sind genau was wir suchten und sehen ueberwaeltigent aus.

(Thanks for the rapid delivery. The flags are exactly what we wanted and look great.)

Michael Kleinespel www.longhorn.de 


Background Flag from Eagle Mountain
Taliesyn Music - Corpus Christi, Texas

www.taliesyn.com

Sam Neely 

 

The Texas Flag you suggested for the new Sam Neilly CD (Son of the South) worked out great on the cover with Sam. You are right, some flag materials are better for photography than others. Thanks again for your help and expertise.

Ralph Wranker


City of Blanco - Blanco, Texas

The City's custom flag as well as the other flags supplied by you for Governor Bush's Inaugural Parade and Ceremony were a big success. We will try and have all three Bushes sign the Republican Elephant flag for you in gratitude of your excellent service.

Sincerely, Joe Amerson


Texas State Representative Rick Green - District 46

Thank you so much for getting us the Come and Take it flag on such short notice. 

Rick


  Howdy!
    Just thought I'd write a quick 'Thank You' note.  I got the flag in the
mail the other day and it looks great.  So to everyone else at the
Eagle Mtn. co. thanks.           

  Sincerely, C. Smith                                 


Dear Eagle Mountain

I ordered two of your flags last month (the framed, antiqued 1st Republic flag and the Alamo flag) and they arrived today and all is well.  I live in Germany and the flags arrived safely.  Just wanted to thank you for packaging them with great care.  My husband already has them hanging in his office, where he gets lots of visitors!

Thanks so much!
Kim Hunter


I just wanted to thank you for all of your hard work. You were able to help me to get a flag for our son's birthday. The flag arrived on time. This made his birthday a special day indeed! Thank you again for your outstanding customer service.

 Pat Spaeth 



Eagle Mountain Flag & Flagpole

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